Crystal Group

Terms and Conditions

Terms for the provision of web hosting and domain registration.

Effective from 3 October 2026. This is a translation; in case of doubt the Slovak version prevails.

I. Parties and subject matter

  1. The provider is Crystal Group, s. r. o., Lánska 932/15, 017 01 Považská Bystrica, Slovakia, company ID (IČO): 43863761, tax ID (DIČ): 2022505716, VAT ID: SK2022505716, registered in the Commercial Register of the District Court Trenčín, section Sro, insert no. 18630/R, e-mail info@crystalgroup.sk, phone +421 905 877 076 (the “provider”).
  2. The customer is an entrepreneur, a legal entity or a consumer who orders a service from the provider.
  3. These terms govern the provision of web hosting (web space, databases, mailboxes, DNS management) and the registration and management of domains. These are services; nothing is delivered.
  4. Custom development of websites, applications and integrations is governed by the offer or contract for the specific project, which sets out the scope, price, deadlines, handover and rights to the result. These terms apply to it only where the contract refers to them.
  5. The terms become part of the contract at the moment it is concluded.

II. Order and conclusion of the contract

  1. The customer orders a service using the form on the website, by e-mail or in another agreed way, and provides true identification and contact details.
  2. The provider confirms the order and sends the customer an advance invoice. The contract is concluded when the provider confirms the order. Before the contract is concluded, the customer is informed of the price, scope and duration of the service.
  3. The provider may refuse an order, in particular if the customer provided false details, has outstanding obligations towards the provider, or the requested domain cannot be registered.
  4. The provider sets up the service without undue delay after receiving payment; for consumers under Article IX. If the advance invoice is not paid by its due date, the order lapses.

III. Price and payment

  1. The price follows the price list or offer valid at the time of the order. The provider is a VAT payer; each price states whether it includes VAT.
  2. Services are paid in advance by bank transfer on the basis of an advance invoice. The price is paid when the amount is credited to the provider's account. After receiving payment the provider issues a tax document.
  3. A change of the price list does not affect a period already paid for. The provider notifies the customer of the new price for the next period no later than in the advance invoice for renewal.

IV. Term and renewal

  1. Services are provided for a prepaid period of one year unless agreed otherwise.
  2. No later than 30 days before the end of the prepaid period the provider sends the customer an advance invoice for the next period. Paying it extends the service by another period.
  3. If the renewal is not paid by the end of the prepaid period, the provider suspends the service on the day the period ends. It keeps the customer's data for another 30 days; if the customer pays within that time, the service is restored.
  4. 30 days after the end of the prepaid period the contract terminates and the provider deletes the customer's data — website files, databases and the content of mailboxes. Deleted data cannot be recovered.
  5. The provider does not renew a domain whose renewal was not paid. The domain expires under the rules of the relevant registry and may be registered by someone else.

V. Web hosting

  1. The scope of the service — space, number of mailboxes, databases and other parameters — is determined by the ordered plan.
  2. The customer is responsible for the content stored on or distributed through the hosting and for it not infringing legislation or the rights of others.
  3. The customer must not use the service in particular for:
    • sending unsolicited mail,
    • distributing malware or content that is contrary to the law,
    • attacks on other systems and attempts at unauthorised access,
    • activity that unreasonably loads shared servers and limits other customers.
  4. The customer protects their access credentials and is responsible for actions performed under them, and keeps the applications run on the hosting up to date.
  5. The customer keeps their own backups of their data. The provider backs up servers for disaster recovery; it does not guarantee restoring an individual customer's data from those backups.
  6. The provider operates the infrastructure with professional care and strives for uninterrupted availability. Planned maintenance is carried out at night where possible, and longer outages are announced in advance.
  7. The provider may limit or suspend the service without prior notice if the customer uses it contrary to point 3, endangers the security or operation of the servers, or if the law or a decision of a public authority requires it. It informs the customer of the reason without delay.

VI. Domains

  1. The provider registers a domain in the name of the customer, who becomes its holder. The customer provides true holder details and keeps them up to date.
  2. Registration is also governed by the rules of the relevant domain registry, which are binding on the customer. The provider is not liable if the registry refuses a registration or cancels a domain under its rules.
  3. Domain availability is checked at the time of the order. The provider does not guarantee that the domain will still be available at the time of payment; if someone else registers it in the meantime, the provider refunds the price paid.
  4. Registering a domain is full performance of the service. The price for registration and renewal of a domain is not refunded once they have been carried out.
  5. The customer may transfer the domain to another registrar. On request the provider gives the necessary cooperation, provided the customer has settled all obligations.

VII. Liability

  1. The provider is not liable for damage caused by the customer's content, a fault in the customer's application, misuse of their credentials, outages of third-party networks and services, or circumstances excluding liability.
  2. Towards a customer who is not a consumer, compensation is limited to the amount the customer paid for the service in the prepaid period in which the damage arose; lost profit is not compensated.
  3. The statutory rights of consumers are not affected by this article.

VIII. Termination

  1. The customer may end the service at any time — by notifying the provider or by not paying the renewal. The price for the unused part of the prepaid period is not refunded unless these terms or the law provide otherwise.
  2. The provider may withdraw from the contract if the customer seriously or repeatedly breaches these terms. If the provider stops providing the service of its own accord, it refunds the proportionate part of the price for the unused period.
  3. Before the contract terminates the customer downloads their data. After termination the provider deletes them under Article IV.

IX. Consumer's withdrawal from the contract

  1. A consumer may withdraw from the contract within 14 days of its conclusion without giving a reason (Section 19 of Act No. 108/2024 Coll. on consumer protection).
  2. Withdrawal can be made with the withdraw from the contract here function, available without signing in, or by e-mail or post to the provider's address. The provider confirms receipt of the notice by e-mail without delay.
  3. When ordering, the consumer chooses one of two options:
    • expressly requests that provision of the service begin before the withdrawal period expires — the provider sets up the service and registers the domain without undue delay after receiving payment, or
    • does not request it — the provider sets up the service and registers the domain only after the withdrawal period has expired.
  4. Hosting. If the consumer requested provision before the period expired and then withdraws, they pay the proportionate part of the price for the period during which the service was provided (Section 21(5) of Act No. 108/2024 Coll.). The provider refunds the rest.
  5. Domain. Registering or renewing a domain is full performance of the service and cannot be undone. A consumer who requested registration before the period expired thereby declares that they were informed that they lose the right of withdrawal once the service has been fully provided. After a domain has been registered or renewed, it is no longer possible to withdraw from this part of the contract and the price is not refunded.
  6. If the consumer did not request an earlier start, they may withdraw until the period expires and the provider refunds the full price paid. In that case the provider is not liable if someone else registers the domain during the period; if that happens, it refunds the price paid.
  7. The provider makes refunds within 14 days of receiving the notice of withdrawal, in the same way it received the payment.
  8. The withdrawal period does not apply to a customer ordering in the course of their business.

X. Complaints and dispute resolution

  1. The procedure for complaints is set out in the Complaints Procedure.
  2. A consumer may ask the provider for redress if they are not satisfied with how a complaint was handled or believe the provider infringed their rights. If the provider refuses or does not reply within 30 days, the consumer may file a proposal for alternative dispute resolution under Act No. 391/2015 Coll.
  3. The alternative dispute resolution body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), www.soi.sk, or another authorised legal entity on the list kept by the Ministry of Economy of the Slovak Republic.
  4. The supervisory body is the SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Slovakia.

XI. Personal data

  1. The processing of the customer's personal data is set out in the Privacy Policy.
  2. If the customer processes other people's personal data on the hosting, the customer is their controller and the provider a processor. The provider processes those data solely to the extent needed to provide the service, on the customer's instructions expressed by this contract, keeps them confidential and deletes them after the contract terminates under Article IV.

XII. Final provisions

  1. The contract is concluded in Slovak. Matters not covered by these terms are governed by the law of the Slovak Republic; where the customer is a consumer, in particular by the Civil Code and Act No. 108/2024 Coll., otherwise by the Commercial Code.
  2. The provider may change these terms. It notifies the customer by e-mail at least 30 days before the change takes effect; a customer who disagrees may end the contract by the effective date and the provider refunds the proportionate part of the price for the unused period.
  3. Until a change takes effect, contracts already concluded are governed by the wording valid when they were concluded.