Crystal Group
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Adding and editing a DNS record

When you need a custom DNS record, how to add it in the portal and what the individual types mean.

DNS records determine where the website, mail and other services of your domain point. We set up the basic routing of web and mail automatically — add a custom record only when a service requires it, for example domain verification or an external e-mail tool.

Adding a record

  1. In the client portal, open the domain and go to DNS.
  2. Click Add record.
  3. Choose the record type.
  4. In Name, enter @ for the domain itself, or for example www or blog.
  5. Fill in the value for the type and save. Leave TTL at 3600 unless you have a reason to change it.

The change takes effect within a few minutes. Records marked Managed by us belong to the basic setup and cannot be changed.

Record types

  • A — points a name to the IPv4 address of a server.
  • AAAA — points a name to the IPv6 address of a server.
  • CNAME — redirects a name to another domain name.
  • MX — determines which server receives mail for the domain. A lower priority means higher precedence, usually 10.
  • TXT — a text value, for example proof of domain ownership.
  • SRV — a server and port for a specific service.
  • CAA — determines which certificate authority may issue a certificate for the domain.

A domain on foreign name servers

If the portal says the domain is not on our name servers, you see its records there for information only. They have to be changed with whoever serves the domain — or move the domain to our name servers.

What to watch out for

Removing a record may stop a service that relies on it. When changing MX records, make sure the new mail server already accepts your domain, otherwise mail will start bouncing.